Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Company Name: Microsoft
Program: Support Engineer
Degree Needed: B.E/B.Tech/M.E/M.Tech
Passout Year: 2018/2019/2020
Employment type: Full-Time
Microsoft Job Responsibilities
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group/engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.
Qualifications & Skills Required:
- Knowledge in Linux / OSS Administration
- Knowledge of container technology and fluency in Kubernetes Linux / OSS Familiarity with one, or more, shell environments (BASH, sh, tch, ksh, etc.)
- Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PHP, etc.)
- Experience in Core Linux administration (boot process, file systems, network device, and protocol configuration)
- Familiarity of Docker/Container/AKS
- Expertise in managing cluster environment (SUSE, RedHat, Veritas)
- Familiarity with core OS services such as SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
Experience in one or more of these areas desirable:
- Operating System/Virtualization
- Knowledge of LDAP, Security and OS Internals concepts
- Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
- Preferred knowledge of Cloud
- Understanding of the OSI model and related concepts
- Knowledge of networking concepts including VIPs, NAT, DNS
- Knowledge of container specific networking concepts such as CNI
- Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)
- Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
- Understanding of the OSI model and related concepts.
English Language: fluent in reading, writing and speaking.
- These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Microsoft Azure Platform (Preferred):
- Microsoft Azure architecture and its components (Fabric, Compute, Storage)
- Knowledge of Microsoft Azure Platform services
- Azure Platform development and deployment concepts
- Familiarity with development: tools, language, process, methods, troubleshooting
- The ability to meet Microsoft, customer, and/or government security screening requirements is required for this role.
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